Frequently asked questions

Receiving and processing messages

What are my responsibilities as a user of the service?
How do I know that I have received a new invoice in Kivra?
Why do I keep receiving paper documents in the mail, even though I have an electronic mailbox?
What if I already have another electronic mailbox?
How can I add senders or block a sender in Kivra?

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Contact information for customer service, 020 1278 9000, Mon–Fri 9 am to 4 pm