Frequently asked questions

Delete the Kivra app from your phone and download it again from the app store. Then the login should most probably work again on the app. (The Kivra account is not deleted even though the app is deleted from the phone)

You can always login to Kivra on a browser on kivra.fi.

In case the login issue continues please contact Kivra’s customer service.

The reason why the ticket cannot be open is because your email address has not been confirmed when you registered to Kivra. You can verify the email address by logging in to your Kivra. Once you have logged in the service will ask you to verify your email address by sending a link to your email. After you have verified the email address the event ticket will work normally in your Kivra.

An alternative way to verify the email address in Kivra:

• Login to your Kivra and go to Settings
• Open in the Settings, then ‘My contact information’ and go to the email address field
• Save the email address. You will soon receive an automatic email from Kivra where you can find a one-time-password (6 numbers)
• Add the one-time-passworrd to the field in Kivra and click ‘Save’

• Login to your Kivra and go to Settings
• Open in the Settings, then ‘My contact information’ and go to the email address field
• Save the email address. You will soon receive an automatic email from Kivra where you can find a one-time-password (6 numbers)
• Add the one-time-passworrd to the field in Kivra and click ‘Save’

On a browser:

Go to kivra.fi and click on “Login”. Complete the login with strong authentication, either with bank credentials or Mobile ID.

On Kivra’s mobile app

The first login requires a strong authentication (bank credentials or Mobile ID). Then you can choose a 4-digit PIN code as your default login method. You can also add biometric login method (fingerprint ID or facial recognition) as your default login method.

Once you have logged in to your Kivra, the phone number can be edited in the Settings — My contact details.

As a user, you have signed up for the service and will receive your documents in Kivra from senders that have chosen Kivra as their distribution channel. You are responsible for processing the electronic documents that you receive in Kivra, in the same manner as you are responsible for processing your regular mail. For example, you are obligated to open the electronic documents that you receive and to perform the measures necessitated by them.
You are also responsible for the functionality and costs of the equipment, data communication connections, browsers and software required for using the service, and for their compatibility with the requirements of the service.

You can sign up for Kivra at www.kivra.fi or by downloading the Kivra app. There are no fees for using Kivra! You can sign up through strong digital authentication – that is, using your online banking credentials or Mobile ID. We will obtain your name, address and personal identity code from the Population Register Centre. You must provide your contact information (email address and telephone number) in the service.

Kivra is free of charge for its users. Kivra does not charge a fee for paying invoices.

In Kivra, you can give people close to you access to your inbox. A share is one-way, and you can cancel it anytime at settings. You can grant a full access or share just senders of your choice. You can also share your own documents.

With whom can I share my Kivra?

You can share your inbox to anybody with a Finnish Personal Identity Code and a valid email address. An invitation will be sent as email, and your sharee doesn’t have to be registered in Kivra yet. During the process you’ll get an activation code, which needs to be delivered to the sharee, by a safe channel of your choice. Once they have approved in their Kivra the sharing of mailbox, they can start processing documents in your Kivra.