Instructions – How to close your Kivra account:
- Log in to Kivra, either via the website at kivra.fi or using the mobile app.
- Open the More menu (three dots).
- Go to Settings and select Account.
- Choose Edit your Kivra account.
- In the Close your Kivra account section, click Confirm and then select Close your Kivra account.
- Done — your account is now closed!
After closing your user account, you will no longer receive new digital mail in your Kivra inbox.
You can still access your closed Kivra inbox for 45 days. If you change your mind during that time, you can cancel the account closure from your account settings.
Your Kivra account will be permanently deactivated 45 days after closure, and all your data and stored documents will be deleted permanently and cannot be recovered. Please make sure to transfer any documents you wish to keep outside the service within those 45 days.
After closing your Kivra account, any invoices previously sent to Kivra will be sent to you as paper mail. Some senders may charge an additional paper invoice fee.