Frequently asked questions

Event tickets in Kivra

Invoices and payment

Use of the service

User Account and registration

How do I update my mailing address in Kivra?

Your address information is automatically retrieved from the Digital and Population Data Services Agency when you first start using Kivra. You can update your address through Kivra’s settings.

Instructions — How to update your address in Kivra

Log in to Kivra and open the More menu (three dots).
Go to Settings.
Select the User account section.
Go to the Address section and click the pencil icon on the right side of the address field.
Your updated address will appear in Kivra automatically within a few seconds.

How do I register for Kivra?

You can start using Kivra, your digital communication channel, by visiting kivra.fi or by downloading the Kivra app. Using Kivra is free of charge!

Registration is done through strong authentication, using either online banking credentials or Mobile ID.
Your name, address, and personal identity number will be automatically retrieved from the Digital and Population Data Services Agency after authentication.
You will need to manually enter your email address and phone number into the service.

Why does Kivra still show my old name in my account details?

Your name information is retrieved from the Digital and Population Data Services Agency when you first start using Kivra. You can update your name details via the settings in Kivra.

Instructions — How to update your name in Kivra

Log in to Kivra and open the More menu (three dots).
Go to Settings.
Select the User account section.
Navigate to the Address section and click the pencil icon to the right of the mailing address field.
Your updated name will automatically appear within a few seconds.

If your preferred name still doesn’t appear correctly, please contact our customer service by phone.

My phone number changed — How can I update the new phone number in Kivra?

Log in to your Kivra account and go to Settings — My Information — Phone Number. Update your phone number by clicking the pencil icon on the right side of the field, then enter your new phone number to replace the old one.

How do I delete my Kivra account?

Instructions – How to close your Kivra account:

Log in to Kivra, either via the website at kivra.fi or using the mobile app.
Open the More menu (three dots).
Go to Settings and select Account.
Choose Edit your Kivra account.
In the Close your Kivra account section, click Confirm and then select Close your Kivra account.
Done — your account is now closed!

After closing your user account, you will no longer receive new digital mail in your Kivra inbox.
You can still access your closed Kivra inbox for 45 days. If you change your mind during that time, you can cancel the account closure from your account settings.

Your Kivra account will be permanently deactivated 45 days after closure, and all your data and stored documents will be deleted permanently and cannot be recovered. Please make sure to transfer any documents you wish to keep outside the service within those 45 days.

After closing your Kivra account, any invoices previously sent to Kivra will be sent to you as paper mail. Some senders may charge an additional paper invoice fee.