Frequently asked questions

Use of the service

In which languages can I use Kivra?
Do I have to pay for using Kivra?
Why do I keep receiving paper documents in the mail, even though I have an electronic mailbox?
What if I already have another electronic mailbox?
My Kivra app is not working. What should I do?
Can I share my Kivra?
How do I edit my contact information in Kivra?
How can I add senders or block a sender in Kivra?
How do I stop using Kivra?

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Contact information for customer service

tuki@kivra.fi, 020 1278 9000, Mon–Fri 9 am to 4 pm