Frequently asked questions

Mail that was previously received as digital post will be delivered as paper mail after the service is closed, until the customer selects a new delivery channel. Please note that some companies may charge an additional fee for sending paper mail.

Yes, it can. You can save a document from Kivra to your mobile device or computer. To save the document, open the Actions menu found alongside the invoice and select Save.

Documents received in Kivra can also be forwarded when using the mobile app.

Kivra is a free digital mail service that allows you to receive invoices, letters, and other documents from various companies and organizations. Kivra works on the same principle as a physical mailbox — when an invoice sender uses Kivra and you have a Kivra account, the mail is delivered automatically and digitally to your Kivra.

Kivra acts as a mail delivery channel that activates when you register as a Kivra user. After this, all your mail, such as invoices, arrives automatically in Kivra instead of as paper mail. When new digital mail arrives, you receive a notification to your email or mobile device.

You can create a Kivra customer account at kivra.fi or through our mobile app.

You can read more about Kivra and how it works on our website here: https://kivra.fi/nf-en/

The following reasons may prevent the Kivra app from functioning properly on Android devices:

• The device does not have enough available storage space
• The wrong Google account is signed in to the Play Store
• The Google Play app hasn’t been updated
• There’s a problem with the Google Play Store’s memory (cache)
• The device is missing required system updates (such as WebView updates)
• Your device isn’t compatible with the Kivra app

If the problem continues, please contact our customer support. Including your device details will help us solve the issue faster.

Using the Mobile App
The first time you log in to Kivra, use strong authentication (online banking credentials or Mobile ID). After that, create a Kivra PIN code for logging in. You can also enable biometric login as a login method for your Kivra app.

Biometric Login
You can log in using facial recognition or fingerprint authentication. If biometric login is enabled on your mobile device, you can activate it as a login method in Kivra.

Using a Web Browser
You can log in to Kivra with your online banking credentials or Mobile ID via the ‘Log in’ section on the Kivra website.

As a user, you have signed up for the service and will receive your documents in Kivra from senders that have chosen Kivra as their distribution channel. You are responsible for processing the electronic documents that you receive in Kivra, in the same manner as you are responsible for processing your regular mail. For example, you are obligated to open the electronic documents that you receive and to perform the measures necessitated by them.
You are also responsible for the functionality and costs of the equipment, data communication connections, browsers and software required for using the service, and for their compatibility with the requirements of the service.

You will be notified by email every time you receive a new document in Kivra. Notification will be sent to your verified email address. Please note that you must verify your email address to receive notifications. If you are using the Kivra mobile app, you will also receive a push notification on your phone whenever you receive a new document in Kivra.

After registering for Kivra, you will automatically receive invoices and other documents in your Kivra inbox from companies that have adopted Kivra and of which you are a customer (provided those companies have sent you invoices either by paper or email).

You can block senders from delivering digital mail to your Kivra via the Settings section.

How to block a company from sending you mail in Kivra:

1. Log in to Kivra and open the More menu (three dots).
2. Go to Settings.
3. Select Sender companies from the list.
4. Use the search field to find the company whose mail you want to block.
5. Click the activity toggle on the right side of the company’s name:
   • Green: Active (mail is received)
   • Gray: Blocked (mail is not received)

Companies and organizations using Kivra pay a delivery fee for sending documents to their consumer customers. This enables the service to be completely free for consumers.

How can I share my Kivra inbox with another person?

In Kivra, you can grant access to your inbox to trusted individuals. The sharing is one-way, and you can revoke it anytime in the service’s Settings menu. You can choose whether to share your entire inbox or only mail from specific senders. You can also share documents you have saved yourself.

Who can I share with?
You can share Kivra with people who have a Finnish personal identity number and a valid email address. The person does not need to be a Kivra user at the time of sharing — an invitation will be sent to them via email. Along with the invitation, you receive an activation code, which you give to the recipient outside of Kivra. Once the other person accepts the share, they can start managing documents in your Kivra. The other person repeats the same process to allow you to access their Kivra.

How to share your Kivra with another Kivra user:

1. Log in to Kivra via the mobile app or at kivra.fi.
2. Click on Sharing.
3. Press Send invitation.
4. Next, choose what you want to share with the other Kivra user. Options are My documents, All senders, or Selected senders. After making your choice, press Continue.
5. Enter the personal identity number and email address of the person you want to share with. Press Share Kivra.
6. After receiving the security code from the service, give it to the person receiving the share so they can activate the sharing in their own Kivra settings.

You can use your Kivra as a secure digital archive for all your important documents. You can upload agreements, warranty certificates and other documents that you want to store and keep easily available. You can upload documents by clicking the plus symbol under “Archive”. You can upload documents as PDF, JPEG and PNG files.

There is no limit for how many separate documents you can upload to your Kivra, the maximum size of one document is 5MB.