Can a document received in Kivra be saved as a file on the device?

Yes, it can. You can save a document from Kivra to your mobile device or computer. To save the document, open the Actions menu found alongside the invoice and select Save.

Documents received in Kivra can also be forwarded when using the mobile app.

Why did my invoice arrive to Kivra?

Kivra is a digital mail service designed for receiving, managing, and archiving digital mail. When using Kivra, the paper version of your invoice or document is automatically replaced with an eco-friendly and secure digital mail.

Once you register with Kivra, invoices and documents from senders who would otherwise send paper or email documents are automatically delivered to your Kivra as digital mail. Users receive an email notification from Kivra when a new document arrives. Mobile app users also get a notification on their mobile device.

E-invoices do not automatically arrive to Kivra. If you want to centralize your e-invoices to arrive to Kivra instead, you can cancel your e-invoice agreement. After that, invoices from that sender will arrive as digital mail to Kivra.

In Kivra, you can also block individual senders from delivering digital mail to you (Settings — Sender companies). Once blocked, the sender will continue sending invoices/documents via paper mail.

What is the digital mail service Kivra?

Kivra is a free digital mail service that allows you to receive invoices, letters, and other documents from various companies and organizations. Kivra works on the same principle as a physical mailbox — when an invoice sender uses Kivra and you have a Kivra account, the mail is delivered automatically and digitally to your Kivra.

Kivra acts as a mail delivery channel that activates when you register as a Kivra user. After this, all your mail, such as invoices, arrives automatically in Kivra instead of as paper mail. When new digital mail arrives, you receive a notification to your email or mobile device.

You can create a Kivra customer account at kivra.fi or through our mobile app.

You can read more about Kivra and how it works on our website here: https://kivra.fi/nf-en/

I’ve already paid the invoice, so why is Kivra still sending reminders?

The service automatically sends reminder messages when an invoice arrives, as the due date approaches, and if it passes.

When paying the invoice directly from Kivra, the invoice status updates automatically to paid. However, if you pay the invoice separately in your online bank, the payment information does not reach Kivra, and the service will continue to send reminders about the invoice.

If you have paid the invoice separately in your online bank, it is recommended that you mark the invoice as paid yourself in Kivra. This way, the service will no longer remind you about already paid invoices, and you will know which invoices have been paid and which have not.

How to mark an invoice as paid in Kivra:

• Log in to Kivra
• Open the invoice you have paid
• Select Mark as paid from the invoice view

This will move the invoice to the paid invoices section, and no more automatic reminders will be sent about it.

My mail didn't arrive to Kivra, why?

There can be several reasons why mail hasn’t arrived to Kivra:

• The mail sent to you may have been dispatched before you started using Kivra. The next mail will then arrive to Kivra.
• Mail is delivered to Kivra using multiple addressing details. Sometimes the sender’s mailing information does not exactly match the details in Kivra, which prevents the mail from being delivered to the service.
• Companies sending mail may have different procedures for delivery channels, and mail might be directed to another delivery channel before Kivra.

Please contact Kivra customer service to resolve the issue.

Can the due date of an invoice be changed in Kivra?

You can pay invoices directly in Kivra either immediately or by scheduling the payment for a date you choose.

If you want the invoice’s due date to be extended to a later time, you need to contact the invoice sender directly.