I’ve already paid the invoice, so why is Kivra still sending reminders?
The service automatically sends reminder messages when an invoice arrives, as the due date approaches, and if it passes.
When paying the invoice directly from Kivra, the invoice status updates automatically to paid. However, if you pay the invoice separately in your online bank, the payment information does not reach Kivra, and the service will continue to send reminders about the invoice.
If you have paid the invoice separately in your online bank, it is recommended that you mark the invoice as paid yourself in Kivra. This way, the service will no longer remind you about already paid invoices, and you will know which invoices have been paid and which have not.
How to mark an invoice as paid in Kivra:
- Log in to Kivra
- Open the invoice you have paid
- Select Mark as paid from the invoice view
This will move the invoice to the paid invoices section, and no more automatic reminders will be sent about it.