Resurs's invoices in Kivra

Resurs Bank is one of the many senders whose invoices can be received as digital mail in Kivra. If you have received an invoice from Resurs in Kivra and want to discuss, for example, a payment plan, you need to contact Resurs’s customer service.

Resurs Bank’s customer service – website: resursbank.fi/asiakaspalvelu

Frequently Asked Questions, Resurs & Kivra:

• Why does the invoice from Resurs show the total remaining amount/balance? Initially, the total remaining payment amount may be shown on the invoice. Most Resurs Bank’s invoices that arrive in Kivra can be paid directly in Kivra, where you can change the payment amount when paying the invoice.
  
  The exception is payment insurance invoices from Resurs (maksuvakuutus). For payment insurance invoices, Resurs offers the option to pay the invoice with or without payment insurance. These invoices can only be paid in Kivra from the pre-set options. If you wish to pay a higher amount than the minimum from the available options, you can also pay the invoice elsewhere, such as in your own online bank.
  
  For more detailed instructions on payment installments and amounts, please contact Resurs Bank’s customer service or refer to the invoice you received.
  
  More information about Resurs payment insurance: resursbank.fi/maksuvakuutus
  
  
• Can I mark an invoice as paid in Kivra even if I have only paid part of the total amount? — After you have paid the installment agreed upon with Resurs, you can mark the invoice as paid in Kivra, even if only part of the total amount has been paid. The invoice will then be moved out of the unpaid invoices section in Kivra. Resurs stays updated on invoice payments and takes them into account when sending new invoices.

Can't login to Kivra?

Delete the Kivra app from your phone and download it again from the app store. Then the login should most probably work again on the app. (The Kivra account is not deleted even though the app is deleted from the phone)

You can always login to Kivra on a browser on kivra.fi.

In case the login issue continues please contact Kivra’s customer service.

I cannot open my event ticket in Kivra?

The reason why the ticket cannot be open is because your email address has not been confirmed when you registered to Kivra. You can verify the email address by logging in to your Kivra. Once you have logged in the service will ask you to verify your email address by sending a link to your email. After you have verified the email address the event ticket will work normally in your Kivra.

An alternative way to verify the email address in Kivra:

• Login to your Kivra and go to Settings
• Open in the Settings, then ‘My contact information’ and go to the email address field
• Save the email address. You will soon receive an automatic email from Kivra where you can find a one-time-password (6 numbers)
• Add the one-time-passworrd to the field in Kivra and click ‘Save’

How can I verify my email address in Kivra?

• Login to your Kivra and go to Settings
• Open in the Settings, then ‘My contact information’ and go to the email address field
• Save the email address. You will soon receive an automatic email from Kivra where you can find a one-time-password (6 numbers)
• Add the one-time-passworrd to the field in Kivra and click ‘Save’

How do I login to Kivra?

On a browser:

Go to kivra.fi and click on “Login”. Complete the login with strong authentication, either with bank credentials or Mobile ID.

On Kivra’s mobile app

The first login requires a strong authentication (bank credentials or Mobile ID). Then you can choose a 4-digit PIN code as your default login method. You can also add biometric login method (fingerprint ID or facial recognition) as your default login method.

How do I get event tickets to my Kivra?

Event tickets that are bought from Tiketti can be received to Kivra. When you are purchasing event tickets from Tiketti, select Kivra as the delivery channel for the tickets. The event tickets will arrive right away to your Kivra after the purchase has been completed.

The email address needs to be the same both at Tiketti and Kivra in order for the event tickets to arrive to Kivra.