How can I verify my email address in Kivra?

Log in to your Kivra account and send a new verification message to your email address. Then, go to your email inbox and confirm your email address for Kivra.

Alternative method to verify your address — Go to Settings. In the Settings section, open My details and locate the email field. Open the email edit view and save your email address again. Shortly after, you will receive an automatic email from Kivra containing a verification code. Enter the code in the designated field in Kivra and save.

If you don’t receive the one-time code, please check your email’s spam or junk folder.

Where is my mail delivered if I stop using Kivra?

Mail that was previously received as digital post will be delivered as paper mail after the service is closed, until the customer selects a new delivery channel. Please note that some companies may charge an additional fee for sending paper mail.

Why didn’t my event ticket arrive to Kivra?

If your event ticket did not arrive in Kivra after your purchase, please make sure that the email addresses used for the ticket purchase and in your Kivra account are the same. Sometimes ticket delivery may take a few minutes.

Once the email addresses match, the event ticket will successfully arrive in your Kivra.

If the email addresses match but the ticket still hasn’t appeared in your Kivra, please contact the ticket vendor’s customer service.

Can a document received in Kivra be saved as a file on the device?

Yes, it can. You can save a document from Kivra to your mobile device or computer. To save the document, open the Actions menu found alongside the invoice and select Save.

Documents received in Kivra can also be forwarded when using the mobile app.

Why did my invoice arrive to Kivra?

Kivra is a digital mail service designed for receiving, managing, and archiving digital mail. When using Kivra, the paper version of your invoice or document is automatically replaced with an eco-friendly and secure digital mail.

Once you register with Kivra, invoices and documents from senders who would otherwise send paper or email documents are automatically delivered to your Kivra as digital mail. Users receive an email notification from Kivra when a new document arrives. Mobile app users also get a notification on their mobile device.

E-invoices do not automatically arrive to Kivra. If you want to centralize your e-invoices to arrive to Kivra instead, you can cancel your e-invoice agreement. After that, invoices from that sender will arrive as digital mail to Kivra.

In Kivra, you can also block individual senders from delivering digital mail to you (Settings — Sender companies). Once blocked, the sender will continue sending invoices/documents via paper mail.

What is the digital mail service Kivra?

Kivra is a free digital mail service that allows you to receive invoices, letters, and other documents from various companies and organizations. Kivra works on the same principle as a physical mailbox — when an invoice sender uses Kivra and you have a Kivra account, the mail is delivered automatically and digitally to your Kivra.

Kivra acts as a mail delivery channel that activates when you register as a Kivra user. After this, all your mail, such as invoices, arrives automatically in Kivra instead of as paper mail. When new digital mail arrives, you receive a notification to your email or mobile device.

You can create a Kivra customer account at kivra.fi or through our mobile app.

You can read more about Kivra and how it works on our website here: https://kivra.fi/nf-en/