Kivra’s Customer Service in Finland

Kivra’s Customer Service in Finland

Frequently asked questions

How do I set an event ticket to Offline mode in Kivra?
I cannot open my event ticket in Kivra?
How do I get event tickets to my Kivra?
How do I get the event tickets to my Kivra that are bought earlier?

Contact information for Kivra’s customer support in Sweden can be found here.

Phone

We serve on the phone on weekdays, on Mondays between 10AM and 4PM, Tuesday – Friday, between 9AM and 4PM. The price for the phone call mcc/lnc. There is the possibility to leave us a voice mail or call back request.

We record the phone calls in order to maintain the quality of our service, as well for educational purposes. The recorded phone calls are deleted from our system after 3 months. Privacy Policy for Customer Service

If the matter is about user information we will start the phone call by identifying the customer.

Email

We reply on emails on weekdays, Monday – Friday.

You can contact us via email for example with these kind of matters:

-Overall guidance of how to use the Kivra service
-Feedback & development suggestions

We only handle customer cases via phone calls when the case concerns user information. In matters concerning invoice content, please contact the organization that sent you the invoice.

Our customer service is closed:

2025
  • Christmas Holidays 24–26.12