Documents in Kivra can be set to Offline mode. This allows you to open the event ticket via Kivra even if your phone doesn’t have an internet connection.

How to set an event ticket to Offline mode in Kivra

1. Log in to the Kivra app.
2. Find the folder that contains the event ticket.
3. Click on the event ticket you want to set to Offline mode.
4. The event ticket will now appear on the screen, and an Offline button will show up above it. Slide the Offline toggle to the right so it turns green, and press “I understand” in the prompt that appears.
5. Your event ticket is now in Offline mode, and you’ll be able to open it without an internet connection. Tickets and documents in Offline mode can be found at the bottom of the login screen in the Kivra app.

The reason why the ticket cannot be open is because your email address has not been confirmed when you registered to Kivra. You can verify the email address by logging in to your Kivra. Once you have logged in the service will ask you to verify your email address by sending a link to your email. After you have verified the email address the event ticket will work normally in your Kivra.

An alternative way to verify the email address in Kivra:

• Login to your Kivra and go to Settings
• Open in the Settings, then ‘My contact information’ and go to the email address field
• Save the email address. You will soon receive an automatic email from Kivra where you can find a one-time-password (6 numbers)
• Add the one-time-passworrd to the field in Kivra and click ‘Save’

When you are purchasing event tickets select Kivra as the delivery channel for the tickets. The event tickets will arrive right away to your Kivra after the purchase has been completed.

The email address needs to be the same in the order and in Kivra for the event tickets to arrive to Kivra.

Event tickets that are bought from Tiketti, that are still valid, can be received to Kivra afterwards. After one has registered to Kivra the event tickets will automatically arrive to Kivra within 24 hours from the registration.

The email address needs to be the same both at Tiketti and Kivra in order for the event tickets to arrive to Kivra.

You can also upload yourself the PDF event ticket to your Kivra to the My documents section.