Frequently asked questions

Event tickets in Kivra

Invoices and payment

Use of the service

User Account and registration

Can’t login to Kivra?

Delete the Kivra app from your phone and download it again from the app store. Then the login should most probably work again on the app. (The Kivra account is not deleted even though the app is deleted from the phone)

You can always login to Kivra on a browser on kivra.fi.

In case the login issue continues please contact Kivra’s customer service.

I cannot open my event ticket in Kivra?

The reason why the ticket cannot be open is because your email address has not been confirmed when you registered to Kivra. You can verify the email address by logging in to your Kivra. Once you have logged in the service will ask you to verify your email address by sending a link to your email. After you have verified the email address the event ticket will work normally in your Kivra.

An alternative way to verify the email address in Kivra:

Login to your Kivra and go to Settings
Open in the Settings, then ‘My contact information’ and go to the email address field
Save the email address. You will soon receive an automatic email from Kivra where you can find a one-time-password (6 numbers)
Add the one-time-passworrd to the field in Kivra and click ‘Save’

How do I get event tickets to my Kivra?

Event tickets that are bought from Tiketti can be received to Kivra. When you are purchasing event tickets from Tiketti, select Kivra as the delivery channel for the tickets. The event tickets will arrive right away to your Kivra after the purchase has been completed.

The email address needs to be the same both at Tiketti and Kivra in order for the event tickets to arrive to Kivra.

How do I get the event tickets to my Kivra that are bought earlier?

Event tickets that are bought from Tiketti, that are still valid, can be received to Kivra afterwards. After one has registered to Kivra the event tickets will automatically arrive to Kivra within 24 hours from the registration.

The email address needs to be the same both at Tiketti and Kivra in order for the event tickets to arrive to Kivra.

You can also upload yourself the PDF event ticket to your Kivra to the My documents section.

Does the delivery of event tickets to Kivra cost something?

Event tickets that are bought from Tiketti do not have any delivery costs.