In which languages can I use Kivra?

You can use Kivra in Finnish, Swedish or English. Below you will find instructions for selecting and changing the language on application and on web browser. However, the choice of language is not affecting to the content you receive from the sender. The language of the documents and invoices is a contractual matter between you and the sender so contact the sender if you want to receive content in other language.

Kivra application: You need to select the language when you use the application for the first time. You can change the language later from the section “Language” when you are logged in to the service.

Please notice that in the iOS app version the language selection has moved to the device settings. In case you wish to change the user language in Kivra the primary language selections shall be first chosen in the language installations of the device (e.g. Finnish / Swedish / English).

Kivra in web browser: Select the language in login page. The language button is in the right upper corner of the page where you enter you credentials.

How can I sign up for Kivra?

You can sign up for Kivra at www.kivra.fi or by downloading the Kivra app. There are no fees for using Kivra! You can sign up through strong digital authentication – that is, using your online banking credentials or Mobile ID. We will obtain your name, address and personal identity code from the Population Register Centre. You must provide your contact information (email address and telephone number) in the service.

I’m not able to sign in to Kivra. What should I do?

We recommend that you update your browser or try another browser. You can also try to sign in on another device.
Please note that you must have signed up for the service and must have created a user account before you can sign in.
If you cannot solve the problem, please contact Kivra’s customer service department.

How can I use Kivra on my computer?

When using your computer, you can sign in to Kivra under “Sign in” at www.kivra.fi. However, you will also need your phone for receiving your one-time password via text.

I have forgotten my password. What should I do?


When you sign in, you can change your password under “Change Password”. Before creating a new password, you must verify your identity using your online banking credentials or Mobile ID. Then you will be able to create a new password.

Why do I need to use a one-time password sent to my phone when I sign in?


Kivra is a secure service, which is why we use two-factor authentication for signing in. This enables us to protect the users’ data and prevent the abuse of user accounts.

Do I have to insert my email address every time I sign in?

If you are asked to provide your email after each sign-in, you have not verified your email address with Kivra. Confirm it so you get rid of this unnecessary step!

Do this to confirm the email address:

1. Insert your email to the empty field
2. Go to your email and open the email message you got
3. Click the link in the message
4. Confirmation done! You no longer need to re-enter your email address when logging in

How can I use Kivra on my phone?

The Kivra app is the easiest way to use the service on your phone. The Kivra app is available free of charge from your app store.