Frequently asked questions

ID and registration

In which languages can I use Kivra?
How can I sign up for Kivra?
I’m not able to sign in to Kivra. What should I do?
How can I use Kivra on my computer?
I have forgotten my password. What should I do?
Why do I need to use a one-time password sent to my phone when I sign in?
Do I have to insert my email address every time I sign in?
How can I use Kivra on my phone?

Has your question not been answered?


Contact information for customer service

tuki@kivra.fi, +358 40 7724 000, Mon–Fri 9 am to 5 pm