Resurs Bank is one of the many senders whose invoices can be received as digital mail in Kivra. If you have received an invoice from Resurs in Kivra and want to discuss, for example, a payment plan, you need to contact Resurs’s customer service.

Resurs Bank’s customer service – website: resursbank.fi/asiakaspalvelu

Frequently Asked Questions, Resurs & Kivra:

• Why does the invoice from Resurs show the total remaining amount/balance? Initially, the total remaining payment amount may be shown on the invoice. Most Resurs Bank’s invoices that arrive in Kivra can be paid directly in Kivra, where you can change the payment amount when paying the invoice.
  
  The exception is payment insurance invoices from Resurs (maksuvakuutus). For payment insurance invoices, Resurs offers the option to pay the invoice with or without payment insurance. These invoices can only be paid in Kivra from the pre-set options. If you wish to pay a higher amount than the minimum from the available options, you can also pay the invoice elsewhere, such as in your own online bank.
  
  For more detailed instructions on payment installments and amounts, please contact Resurs Bank’s customer service or refer to the invoice you received.
  
  More information about Resurs payment insurance: resursbank.fi/maksuvakuutus
  
  
• Can I mark an invoice as paid in Kivra even if I have only paid part of the total amount? — After you have paid the installment agreed upon with Resurs, you can mark the invoice as paid in Kivra, even if only part of the total amount has been paid. The invoice will then be moved out of the unpaid invoices section in Kivra. Resurs stays updated on invoice payments and takes them into account when sending new invoices.

Delete the Kivra app from your phone and download it again from the app store. Then the login should most probably work again on the app. (The Kivra account is not deleted even though the app is deleted from the phone)

You can always login to Kivra on a browser on kivra.fi.

In case the login issue continues please contact Kivra’s customer service.

Neonomics is a Norway-based Payment Initiation Service Provider (“PISP”) offering Payment Initiation Services (“PIS Service”) in collaboration with Kivra to eligible users of Kivra. PIS Services will enable customers of Kivra to i.a. pay invoices that they receive in their electronic mailboxes directly by transfer of funds from their online bank accounts (a “PIS transfer”), as further set out and regulated in EU’s Revised Payment Services Directive (“PSD2”) (Directive (EU) 2015/2366) and any applicable national legislation. Please refer to the Payment Services Act (amended by act 898/2017) and the Payment Institutions Act 890/2017.

Further information can be found in Kivras general terms and conditions.