Kivra’s Customer Service in Finland

Kivra’s Customer Service in Finland

Frequently asked questions

Can a document received in Kivra be saved as a file on the device?
Why did my invoice arrive to Kivra?
What is the digital mail service Kivra?
Why isn’t the Kivra app updating or working on my device?
Kivra and PowerPark
Kivra and HSL
Can’t login to Kivra?
How do I login to Kivra?
What are my responsibilities as a user of the service?
How do I know I have received a new digital mail in Kivra?
How can I block a sender from sending digital mail to my Kivra?
How can Kivra be a free service for consumers?
How can I share my Kivra with another person?
Own documents — How does it work in Kivra?
How long will documents be stored in Kivra?

Contact information for Kivra’s customer support in Sweden can be found here.

Instruction videos

On our YouTube channel you can find instruction videos on how to use the Kivra service. The videos are by a theme, such as “This way you can pay an invoice in Kivra”.

Is there a specific instruction video you would like us to create? Tell us about it by sending email to support@kivra.fi.

Chatbot 24/7

Kivra’s chatbot serves every day 24/7. The chatbot helps you by answering on the most typical questions regarding Kivra.

Did the chatbot not answer your question? Send us an email via the chatbot, we will reply to you on the following working day (Mon-Fri).

Phone

We serve on the phone on weekdays, on Mondays between 10AM and 4PM, Tuesday – Friday, between 9AM and 4PM. The price for the phone call mcc/lnc. There is the possibility to leave us a voice mail or call back request.

We record the phone calls in order to maintain the quality of our service, as well for educational purposes. The recorded phone calls are deleted from our system after 3 months. Privacy Policy for Customer Service

If the matter is about user information we will start the phone call by identifying the customer.

Email

We reply on emails on weekdays, Monday – Friday.

You can contact us via email for example with these kind of matters:

-Overall guidance of how to use the Kivra service
-Feedback & development suggestions

We only handle customer cases via phone calls when the case concerns user information. In matters concerning invoice content, please contact the organization that sent you the invoice.

Our customer service is closed:

2025
  • May Day Eve 30.4. open from 9 AM to 1 PM
  • May Day 1.5
  • Ascension Day 29.5
  • Midsummer Eve 20.6
  • Christmas Holidays 24–26.12