Kivra Customer Service

Kivra Customer Service

We serve you in English, Finnish and Swedish in the following channels

Instruction videos

On our YouTube channel you can find instruction videos on how to use the Kivra service. The videos are by a theme, such as “This way you can pay an invoice in Kivra”.

Is there a specific instruction video you would like us to create? Tell us about it by sending email to

Chatbot 24/7

Kivra’s chatbot serves every day 24/7. The chatbot helps you by answering on the most typical questions regarding Kivra.

Did the chatbot not answer your question? Send us an email via the chatbot, we will reply to you on the following working day (Mon-Fri).


We serve on the phone on weekdays, Monday – Friday, between 9AM and 4PM. There is the possibility to leave us a voice mail or call back request.

We record the phone calls in order to maintain the quality of our service, as well for educational purposes. The recorded phone calls are deleted from our system after 3 months. Privacy Policy for Customer Service

If the matter is about user information we will start the phone call by identifying the customer.


We reply on emails on weekdays, Monday – Friday between 9AM and 4PM.

You can contact us via email for example with these kind of matters:

-Overall guidance of how to use the Kivra service
-Feedback & development suggestions

We only handle customer cases via phone calls when the case concerns user information. In matters concerning invoice content, please contact the organization that sent you the invoice.

Our customer service is closed on the following days during the year 2023:

  • Independence Day 6.12. (Wednesday)
  • Christmas Day and Boxing Day 25.-26.12. (Monday and Tuesday)

Frequently asked questions

I cannot open my event ticket in Kivra?
How can I verify my email address in Kivra?
What are the different login methods to Kivra?
How do I know I have received a new digital mail in Kivra?
Why do I keep receiving paper documents in the mail, even though I have Kivra?
How can I block a sender from sending digital mail to my Kivra?
I’m not able to login to Kivra. What should I do?
Does the use of Kivra service cost anything?
My Kivra app is not working. What should I do?
How can I share my Kivra with another person?
How do I edit my contact information in Kivra?
How do I delete my Kivra account?
Own documents — How does it work in Kivra?
How long will documents be stored in Kivra?